Last updated: 1 October 2026
Information We Collect
We collect information you give us when you create an account, place an order, book an appointment or contact us — such as your name, email, phone number and delivery address. We also collect basic usage data (pages visited, device type) to improve our website.
How We Use It
- To process and deliver your orders
- To provide customer support and appointment services
- To send order updates and, with your consent, offers and newsletters
- To prevent fraud and keep our website secure
Sharing of Information
We never sell your personal data. We share it only with trusted partners who help us run our business — payment gateways, courier partners and IT service providers — and only as needed to serve you.
Payment Security
All payments are processed by PCI-DSS compliant payment gateways. We do not store your card details on our servers.
Cookies
We use cookies to keep you logged in, remember your bag and understand how our website is used. You can disable cookies in your browser settings, though some features may not work.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by writing to hello@fancycarat.com.